Player Support

Check for an available game update and restart the app. If the issue continues, tell us your device model, operating system, game version, and the steps that cause the problem. Avoid reinstalling or clearing app data before checking whether your progress can be recovered.

For a missing purchase, include the game name, purchase date, and store order reference. Do not send full payment card details.

For an eligible non-consumable purchase, such as No Ads, use Restore Purchases in the game’s settings with the same app-store account. This does not replenish coins or other consumables you have already used. Our games do not currently offer subscriptions.

For purchases billed by Apple, see Apple’s refund instructions. For Google Play purchases, see Google Play’s refund policy or contact us for help. Eligibility depends on the purchase and applicable consumer law.

Use any privacy options available in the game’s settings, or your device’s advertising and tracking controls. Options vary by game, platform, and region. For analytics choices or help with a privacy request, contact us with your game name and version. Advertising controls do not necessarily disable analytics.